Head of Service Adoption

Haku alkaa: 13.1.2021
Haku päättyy: 26.1.2021

In the age of the customer, onboarding sets the direction and tone for the entire customer journey. Imagine a customer onboarding experience that exceeds even the wildest of expectations and creates a foundation for a strong and lasting partnership. A unique differentiator that really stands out.

As a next step of Heeros’ growth strategy, we’re now opening a position of a Head of Service Adoption to ramp-up and steer our global service adoption practice. The Service Adoption team is the glue between the sales and expand functions in Heeros’ LAER-based customer engagement model.

In this key position you and your team ensure that our new customers are set to full speed to start getting the ROI for their investment. You’ll be managing a global delivery project portfolio, having the business responsibility to convert the increasing sales into revenue. Lifting our global training & self-service offering to a next level and enforcing automation to improve overall efficiency are some of the key initiatives you’ll be driving. It is essential that you design and implement processes that scale-up as we proceed in our growth journey.

Previous experience from an international software company and/or SaaS business will help you in your tasks.

We are offering:

  • A strategic key position in an international growth company that is creating an industry-leading customer engagement practice
  • An opportunity to build the global processes and practices that will define the way for Heeros’ growth journey
  • Highly motivated and talented colleagues ready to create the next success story
  • A relaxed and flexible way of working where professionalism meets passion

We’ve identified the following skills that are essential for you to succeed in this role:

  • Getting things done via effective collaboration and teamwork
  • Able to manage multiple things in parallel
  • Understanding the big picture
  • Business oriented
  • Systematic way of working that creates structure

Are you ready to accept the challenge?

Apply to join us and be the catalyst for the Heeros growth strategy!

Please submit your application by latest 26.1.2021. To apply, please send your CV and application via the web form below or by sending it to .

For more information, please contact Director of Customer Growth Juha Takala .

 

Heeros is an OMX First North listed and internationally awarded growth company specializing in cloud-based financial management solutions. Heeros offers fully automated solutions for purchase invoice workflow, invoice OCR processing, e-invoicing, e-archiving, SEPA payments, payable and receivable ledgers, general ledger accounting and a mobile app. Heeros Oyj has subsidiaries in the Netherlands and in Sweden.

You can find more about us at www.heeros.com/en.