Customer support

Our support team helps you with any issues you might have with Heeros software. We also provide you ready-made materials for self-learning and take pride in service that makes our customers feel seen.

Troubleshooting

Most of our customers grade our service 'excellent'

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"Thank you for great help and service!"

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"Clear and quick instructions on how to fix an error."
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"Your Help Center is excellent!"

Optimized support per product cloud, always at your disposal

As a Heeros software user you have access to our free support service, that we provide via multiple channels. In addition to personal service, you have access to the Heeros Help Center database, which provides you with the latest updates as well as resources to support your work.

Collaboration

Support for financial management software

Our Help Center service portal is available for you 24/7 and serves as the primary channel for support requests. By submitting a form through the portal, our support team receives sufficient information about your issue and we get to the bottom of the case faster.

In Help Center, you'll also find supporting materials, guides for how to use the software , as well as news and updates. Additionally, our chatbot, Heeros Helper, is available 24/7 and you can also reach out to us via email. For urgent matters, we provide service via phone at given times.

Help Center
Support chat

Support for Heeros PSA

PSA  Help Center service portal is available for you 24/7 and serves as the primary channel for support requests. By submitting a form through the portal, our support team receives sufficient information about your issue and we get to the bottom of the case faster. In Help Center, you'll also find supporting materials, guides for how to use the software , as well as news and updates.

Heeros PSA admin users have also access to live chat on weekdays at 9–11 ja 13–15. Chat is available within the software.

PSA Help Center

Customer support contact details

Please find contact information for our customer support from below. In urgent matters, you can call us +358 9 424 14101 on weekdays at 9–11 ja 13–15 Finnish time.

Read more about our services

Accountant

Implementation, training and other services

At Heeros, implementation projects are headed by experienced project leaders. Unlock the full potential of the software and new features by training your staff.
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Customer care

As a Heeros customer, a dedicated Customer Success Manager will support your company both on strategic and operational level.
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Usein kysytyt kysymykset

Käytän Heerosta tilitoimistoni kautta, kehen otan yhteyttä ongelmatilanteissa?

Kun käytät Heerosta yhteistyössä tilitoimistosi kanssa, saat ohjelmiston käyttötuen suoraan omasta tilitoimistostasi. 

Kuuluuko tuki kaikkiin Heeroksen tuotteisiin?

Kyllä. Voit tarkastella tarkemmin mitä eri tuotekokonaisuuksiin sisältyy hinnoittelu-sivultamme.

Ohjelmiston käyttöön ja ongelmatilanteisiin liittyvät kysymykset

Löydät Help Centereistämme vastauksia usein kysyttyihin ohjelmiston käyttöön ja ongelmatilanteisiin liittyviin kysymyksiin.

Help Center & PSA Help Center 

Get to know our customers

Customer case
4M€ revenue with Heeros PSA: Superstar Agency prioritized project management
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Customer case
HubSpot-Heeros PSA -integration supports the growth of Blink Helsinki
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Customer case
Lantmännen Agro's retail chain automated invoice processing with Heeros
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