It is our pleasure to offer service and support to our customers in the brand-new Customer Services team. In addition to daily support and customer service, we provide trainings, streamline Heeros software implementations and service expansions and ensure the success of agreed projects with our customers. Our team also includes a globally serving Service Center, which handles all needed tasks for receiving, scanning and validating invoices.
Customer Services team is the first contact our customers reach when they need support. Of all Heeros personnel, service team members interact the most with our customers on daily basis. Close cooperation with our clients enables up to date understanding of our customers’ operations and we can meet the needs even better and for example offer timely trainings proactively.
With Heeros’ organizational changes we are able to utilize the possibilities of data analytics and automation more and more in customer service. Statistics give us the direction how to develop our service so that our experts can serve in an even more customer-oriented manner and support our clients with high-quality service.
My own story at Heeros began in 2016, when I started as a Software Developer Supervisor in Product Development. I have been in my current role as the Head of Customer Services Team for couple of months now. I am happy to say that I am very impressed how vast and profound experience our experts have on both financial management and customer service. That is why I am convinced that, as a new team, we are able to grow and develop and most of all, we can offer our customers diverse and high-quality service which is the best in the industry.
Head of Customer Service
events | 12.5.2020 AI makes today’s Purchase Invoice process easy
events | 12.5.2020 AI posting proposal complements the Heeros Purchase Invoices solution
Nieuws | 12.5.2020 Heeros at OpenText World Europe conference 14 – 15.4.2021
Nieuws | 12.5.2020 Boosting R&D sense of community with Tech Days
Nieuws | 12.5.2020 Heeros and OpenText sign a strategic partnership deal
Nieuws | 12.5.2020 Verwerking van inkoopfacturen – Vier stappen naar meer efficiëntie
Nieuws | 12.5.2020 Goede redenen om uw facturatieproces te automatiseren
Nieuws | 12.5.2020 Uw inkoopfacturen eenvoudiger verwerken
Nieuws | 12.5.2020 Inkoopfacturen digitaliseren? De belangrijkste voordelen op een rij
Nieuws | 12.5.2020 Efficiënt boekhouden door razendsnelle verwerking van inkoopfacturen
Nieuws | 12.5.2020 Working together for better results
Nieuws | 12.5.2020 Customer is the best expert of their work
Nieuws | 12.5.2020 Heeros is hiring in the Netherlands: Service Center Employee